Agents prohibited from making uninvited visits to homes and senior communities
Medicare’s open enrollment period runs from Oct. 15 through Dec. 7, giving Ohioans on Medicare a valuable opportunity to review and compare their current coverage and explore Medicare plans for 2026.
During this time, insurance agents can be a helpful resource in understanding coverage options and navigating plan changes. Most agents follow the rules and act in their clients’ best interests. However, it is important for agents, consumers, and support staff, such as at senior living communities, to understand what agents can and can’t do during this period, and to stay alert for those who may not be following the guidelines.
Agents should never visit individual residences or enter senior living communities unless specifically invited and agreed to in advance. While agents play an important role in helping individuals make informed Medicare choices, unsolicited visits to homes or facilities are not permitted. In addition, it is illegal for anyone to pose as a representative of the Ohio Senior Health Insurance Information Program (OSHIIP) or Medicare. OSHIIP and Medicare do not send representatives to residences or facilities without a formal invitation.
Pro Seniors, Ohio’s Senior Medicare Patrol, created this flyer to help recognize, avoid, and report Medicare impersonators.
